RETURNS

• 01IMPORTANT NOTES BEFORE RETURNING+
  WINDOW14 days from deliveryCONDITIONUnworn, unwashed, in original packaging with all tags attachedEXCEPTIONSFinal sale items cannot be returned or exchanged

  Every returned piece goes through inspection. We accept only items that meet the above conditions — no signs of wear, washing or damage.

• 02HOW TO INITIATE A RETURN+
  CONTACTsupport@shutterfeel.comINCLUDEOrder number and reason for returnRESPONSEWithin 24 hours on business days

  If something arrived wrong or you found a fault — include photos in your email. Please don't send anything back before we confirm: we'll issue the return label right after.

• 03RETURN SHIPPING+
  COSTFree returns within RussiaDEADLINEDrop off within 3 business days of receiving the label

  Pack the item in its original packaging. We'll send a prepaid label to your email once the return is approved.

• 04REFUNDS AND PROCESSING+
  TIMELINE5-10 business days after we receive the itemMETHODOriginal payment method

  Once we process the refund, you'll receive an email confirmation. Your bank or payment provider may need a few extra days to post it.